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Frequently asked questions
Before you panic, check here to see if your question has been answered.
How long will it take for me to receive my shipment?
How long will it take for me to receive my shipment?
Our store has a variety of products available, and each may have a different delivery time depending on the warehouse location and delivery partner.
However, most orders are delivered within 3-7 business days from the time of payment.
If delivery of a particular product takes longer, we will inform you about this during the ordering process or by email.
Are your toys safe for children?
Are your toys safe for children?
Yes! All our toys are made of child-safe materials and comply with EU safety standards (EN71).
Each product has an age recommendation, and we only offer proven brands and products that we ourselves, as parents, trust.
Can I return the product if my child doesn't like it?
Can I return the product if my child doesn't like it?
Of course! You can return the product within 14 days of receipt, provided it is unused and in its original packaging.
Write to us at info@chibachaba.com and we will help you with the return process quickly and easily.
Do you offer gift wrapping?
Do you offer gift wrapping?
Yes! The CHIBA CHABA shoe bumper is available with gift wrapping.
It's a great choice if you want to give a surprise for a birthday, christening, or other celebration - the product will be ready to give as a gift immediately upon receipt.
How do you know what age a toy is suitable for?
How do you know what age a toy is suitable for?
The recommended age for each product is listed in the product description.
We also group toys by developmental stages – from newborn to preschool – to make it easier to choose the right toy.