Shipping Policy

Thank you for shopping with Chiba Chaba. We strive to provide safe, reliable, and timely delivery for all our customers.

Shipping Destinations

Chiba Chaba offers products from various shipping partners. Shipping options and available destinations may vary depending on the specific product.

Most products are currently available for delivery within European Union countries. Certain products may also be available for delivery outside the European Union. Available shipping options are displayed during the checkout process.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received. Orders are not processed on weekends or public holidays.

During periods of high demand, such as holidays or special promotions, order processing may take longer.

Delivery Time

Most orders are delivered within 3–8 business days after dispatch.

Delivery times for certain products may vary depending on the product location, shipping partner, and destination country.

Estimated delivery times are approximate and cannot be guaranteed in all cases.

Shipping Costs

Shipping costs are calculated during checkout and depend on the delivery address, selected shipping method, and the type of products ordered.

The final shipping cost is displayed before the order is confirmed.

Shipment Tracking

If tracking is available for a specific shipment, tracking information will be provided to the customer after the order has been dispatched.

Damaged or Incorrectly Delivered Products

If you receive a damaged, defective, or incorrectly delivered product, please contact us as soon as possible at info@chibachaba.com.

To help us resolve the issue more quickly, please include photographs of the damage and a brief description of the situation.

If the shipment is visibly damaged upon delivery, we recommend taking photographs and contacting us within 48 hours of receiving the shipment.

Delivery Delays

In some cases, delivery may be delayed due to circumstances beyond our control, such as carrier congestion, weather conditions, customs procedures, or other unforeseen events.

In such cases, we will do our best to assist with tracking the shipment and provide updated information regarding its delivery status.

Contact Us

If you have any questions regarding delivery or the status of your order, please contact us:

Email: info@chibachaba.com
Phone: +371 26020311 Phone: +371 24206590