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Frequently asked questions
Before contacting us, take a look here — the answer to your question may already be waiting below.
How long will it take to receive my order?
How long will it take to receive my order?
We offer different types of products, and delivery time can vary depending on the product’s warehouse location and delivery partner.
Orders are usually processed within 1–3 business days after payment is received, and most orders are delivered within 3–8 business days after dispatch.
Some products may take longer to arrive. The available delivery options are shown during checkout.
Are your toys safe for children?
Are your toys safe for children?
Safety is very important to us! Age recommendations, instructions and safety warnings can differ from product to product, so please check the manufacturer’s information on the product page and packaging before purchase.
If anything is unclear, write to us at info@chibachaba.com and we will be happy to help.
Can I return a product if my child does not like it?
Can I return a product if my child does not like it?
Of course! You can request a return within 30 days of receiving your order, provided the product meets the conditions of our Refund Policy.
Write to us at info@chibachaba.com with your order number and we will help you with the return process.
Do you offer gift wrapping?
Do you offer gift wrapping?
Gift wrapping is not available for every product. For the CHIBA CHABA shoe bumper, you can choose a gift-wrapped option directly on the product page.
It is a lovely choice when you want the gift to be ready to give as soon as it arrives.
How do I know what age a toy is suitable for?
How do I know what age a toy is suitable for?
Check the manufacturer’s recommended age and safety information in the product description and specifications.
If the information is not shown for a particular product or you are unsure, write to us at info@chibachaba.com and we will help you choose.